Returns & Refunds
• Eligible Returns: Returns are accepted only if the product is damaged on delivery or an incorrect item was sent.
• Report Within 24 Hours: Customers must report the issue within 24 hours of delivery by contacting the support team with order details.
• Unboxing Video Required: A clear unboxing video is mandatory to verify and process any return request.
• Return Verification: Our team will review the request and provide further instructions once the issue is verified.
• Refund Processing: Refunds are processed only if the product is out of stock or cannot be replaced, and are issued within 7 business days after verification.
• Non-Returnable Items: Sale items and earrings are not eligible for returns due to hygiene and policy reasons.
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