Introduction

Welcome to Urvaa Jewellery. By accessing or shopping on our website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

Product Information

– All product images on our website are for reference purposes. Slight variations in colour, design, or texture may occur due to lighting, screen resolution, or handmade craftsmanship.

Order & Payment

– Orders are confirmed only after successful payment.
– We reserve the right to cancel any order due to unforeseen circumstances, including stock unavailability or payment issues.

Shipping & Delivery

– Delivery timelines provided at checkout are estimates and may vary due to courier delays, weather conditions, or other unforeseen factors.
– If the customer is unavailable at the time of delivery, the courier service will attempt delivery again.
– If the customer refuses to accept the parcel, Urvaa Jewellery is not responsible, and the customer must collect it from the courier service.

Returns & Refunds

– Returns are accepted only if the product is damaged upon delivery or if the wrong product was sent.
– A product unboxing video is mandatory to process return requests.
– Refunds are processed only if the ordered product is out of stock or unavailable for replacement.

Liability & Responsibility

– Urvaa Jewellery is not responsible for delays caused by courier services or customs clearance for international orders.
– Our liability is limited to the total amount paid for the product and does not cover indirect losses or damages.

Privacy & Customer Content

– We respect customer privacy and ensure that all personal data is handled securely.
– We request customers to share images of themselves wearing our jewellery for reference purposes. These images may be used for marketing, and we respect your privacy at all times.

For any concerns or queries, contact us at myurvaa@gmail.com or WhatsApp +91 83092 05671.